Voice Integration

Voice Integration combines existing telephony infrastructure with the power of Unified Communications (UC). This provides the capability to initiate and receive external phone calls on either the desktop soft phone or PBX phone device.

 UC Voice Integration extends your investment in Microsoft Unified Communications products such as Microsoft Office Communications Server (OCS) 2007, to add voice integration to your existing PBX and OCS infrastructure.

The solution is cost effective, can be quickly deployed, easily scales and can deliver immediate productivity benefits with minimum disruption to your environment.

Business Drivers

Are you looking to increase your workforce mobility by offering a richer remote access solution?

Would you like to reduce ‘human latency’ by ensuring people in your organisation communicate with each other at the most appropriate time?

Do you want to offer Unified Communications features to your workforce, whilst leveraging your existing PBX infrastructure?

Benefits

Flexible Working

The ability to use the desktop or phone device for making phone calls provides greater flexibility, even when working remotely.

Improved productivity

The unification and integration of communications into an intuitive interface reduces the complexity in business communication and elevates the user experience to a new level.

Reduction in ‘Human Latency’

With presence features, users can be contacted at the most appropriate moment, reducing the latency in business communication.

Simple deployment

The voice integration solution can be realised by simply extending your existing voice and OCS infrastructure, without the costly exercise of replacing hardware investments.

Included Features

Microsoft Office Communicator 2007 Soft Phone

Dial and receive calls on the desktop, no matter if you are logged in at the office, at home or on the road.

Single Phone Number

Retain your existing telephone number whilst still enjoying the new features of Unified Communications.

Optional Features

Media Gateway Integration

Whether you have a legacy PBX or want to integrate directly with the PSTN without a PBX, KAZ can provide simple, secure and cost effective solutions for Voice Integration.

Standalone Direct SIP Integration

Leveraging an existing SIP compliant IP-PBX provides a rich integration capability that can be realised through KAZ’s voice certified professionals and partners.

Coexistence Direct SIP Integration

With a SIP compliant IP-PBX that supports Remote Call Control (RCC), this fully featured solution provides the ultimate flexibility for end users, allowing them to answer or initiate voice communication on the device of choice.